Technology Trainer

Purpose of the Job Position

The primary purpose of the position is to empower individuals and teams with the knowledge and skills needed to effectively use technology in their roles.

Delegation of Authority

As the Technology Trainer, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.

Job Functions

Every effort has been made to make this job description as complete as possible.  However, it in no way states or implies that these are the only duties you will be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is the logical assignment to the position.

Duties and Responsibilities

• Aid in all client facing applications supported by the Office of Information Technology.
• Train staff on all supported technologies using various training methods like instructor-led (in person and/or virtually), Video training, eLearning/Learning Management System 
• Develop and maintain training curriculums.
• Project manage necessary installations, upgrades, updates and/or maintenance of training equipment.
• Knowledge of and implementation of the mission and philosophy of the organization within the scope of responsibilities.
• Maintain client confidentiality in conformance with Agency confidentiality policy, professional standards, and state laws and regulations.

• Maintain IT security in compliance with NIST, HITECH and HIPAA guidelines.
• Confer with personnel of organizational units including management and staff involved to clarify program objectives, analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports.

• Conduct training needs analysis pertaining to the development of new training initiatives.
• Track all training and provide reports as needed.
• Prepare time and cost estimates for training hardware and software.
• May oversee installation of hardware and software.
• Provide technical assistance to software application users.
• May install and test programs.
• Monitor performance of training after completion. Evaluate the effectiveness of trainings
• Attend and participate in in-service educational classes, and or professional development sessions as directed.
• Attend and participate in workshops, seminars, etc., as approved.
• Acquire specialized training and/or certification in relevant subject matter, on a yearly basis.  
• Other duties as assigned by Chief Information Office (CIO), Catholic Human Services (CHS).

Skills and Abilities

• Ability to teach adult learners of varying expertise.  
• Ability to diagnose and solve application related issues.
• Knowledge of IT hardware and equipment.
• Self-motivated & ability to work independently
• Working understanding and experience with all current operating systems and productivity applications. 
• Ability to teach applications including but not limited to: Microsoft Office, MS365, Teams, Zoom, Google Workspace, Windows, Mac OS, IOS, Android and Web
• Ability to learn and understand IT management software.
• Excellent verbal and written communication skills; excellent interpersonal skills.
• High level of customer service.
• Strength to face new challenges.

• Detail oriented and excellent organizational skills.
• Demonstrated good judgment and decision-making ability; exercises discretion and independent judgment.
• Experience in and comfort with leading groups and teams.
• Ability to perform well under pressure; demonstrating patience and diplomacy.
• Ability to establish and maintain effective working relationships with other secretariat programs/services, other Archdiocesan offices, regulatory agencies, and other public and private agencies.
• Cultural sensitivity and ability to relate well and effectively in a diverse workplace and with a diverse client population.
• Valid driver’s license; position requires travel throughout the 5-county area.

Education/Experience

• Minimum 5 years in the Teaching field.
• Minimum 5 years of Information Technology Experience.
• A degree in Education, Information Systems, Computing Studies, IT or any other IT related field preferred.

Working Conditions

• Works in office areas as well as throughout the facility.
• Sits, stands, bends, lifts and moves intermittently during working hours.
• Subject to frequent interruptions.
• Attends and participates in continuing education programs.
• Is involved with residents, family members, personnel, visitors, government agencies/personnel, etc.
• May be exposed to infectious waste, disease, conditions, etc., including the potential exposure to the AIDS and Hepatitis B viruses.
• Communicates with other department supervisors.

Physical and Sensory Requirements

(With or without the aid of mechanical devices.)

• Must be able to move intermittently throughout the workday.
• Must be able to cope with the mental and emotional stress of the positions.
• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met.
• Must be in good health and demonstrate emotional stability.
• Must be able to operate office, business and accounting machines
• May be required to lift up to 50 pounds, push, pull and move residents, equipment, supplies, etc., up to 200 pounds.
• Must be able to assist in the evacuation of residents.