JOB DESCRIPTION

JOB TITLE:                                      Case Manager

JOB CLASSIFICATION:              Exempt - Social Worker – Case Manager

ORGANIZATIONAL UNIT:          McAuley House

                                                            Housing and Homeless Services

SUPERVISED BY:                          Program Director/Supervisor

MAJOR RESPONSIBILITIES:

Provide case management services to all residents of McAuley House under the professional standards of Catholic Social Services, the Mission Statement of McAuley House, and the requirements of contracting agencies.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Complete intake paperwork with new residents and orient them to the program with the policy and procedure manual.
• Complete a full intake assessment on each assigned resident in CSS - Apricot.
• Develop and maintain case files by CSS standards and contracted agencies.
• Develop a comprehensive service plan with the resident every quarter, based on identified needs, which includes goals, objectives, and action steps with specific target dates and an appropriate timeframe for completion.
• Monitor the progress of Service plan goals and objectives during weekly sessions with residents.
• Develop service plans with residents and monitor their progress.
• Develop and maintain a listing of comprehensive services and resources for residents to access and refer residents to appropriate resources
• Assist and/or escort residents with individual medical, mental health, social security, and county assistance office appointments as needed.
• Transport residents to appointments, when necessary, with the approval of the Program Supervisor.
• Plan weekly individual case management meetings with residents.
• Monitor the health and all prescribed medications for residents, and track and monitor their medications and refills using medication forms.
• Assist residents in completing housing applications
• Maintain statistical information regarding program outcomes for regular reports to CSS-(Apricot), OHCD Office of Housing and Community Development – (CareWare (weekly)), and City of Philadelphia - OHS/HMIS (Client Track)
• Document progress notes into the client chart a minimum of twice a month or whenever relevant information regarding residents’ mental health and drug/alcohol abuse history needs to be emphasized.
• Document all housing information into Progress Notes, i.e., the Department of HIV Health (formerly AACO) housing documentation needs to be completed in the application and activity involving meeting with housing providers, visits to new apartment locations, transitioning into independent living, moving into new housing and/or discharging from the program.
• Assist the Program Supervisor with data collection, reporting, and identifying and addressing program needs.
• Team with the program director/supervisor to approve new admissions and provide ongoing holistic assessment and care of residents.
• Collaborate with the Program Director/Supervisor to facilitate or recruit volunteers for weekly life skills groups with residents, schedule residents’ chore responsibilities, and inspect residents' bedrooms bi-weekly
• Provide follow-up services to former residents (alums) via telephone or in the office.
• Participate in training opportunities and scheduled meetings
• Be available to work a flexible schedule to accommodate occasions and various evening and weekend activities.   
• Rotate monthly and on-call weekends with the program director/supervisor (answer questions about residents). 

NOTE: For all staffing and facility-related inquiries, please contact the Program Director or Supervisor as needed.

REPRESENTATIVE KNOWLEDGE AND SKILLS REQUIRED:

• Knowledge of, and orientation of philosophy of the Agency as presented in Mission/Philosophy Statements

• Bachelor’s Degree in Social Work
• Two years of experience in social services
• Interest in and empathy for those experiencing homelessness and living with HIV/AIDS
• Knowledge of the concepts of addiction, recovery, relapse prevention and mental illness
• Strong organizational skills and ability to manage multiple task and respond to crisis with appropriate interventions
• Effective written and compassionate verbal communication skills
• Clear understanding of professional boundaries
• Knowledgeable Proficient in computer use and application (i.e.: Microsoft suite)